Support
Client Help Desk
Concierge-level support for orders, products, and private enquiries.
Open a ticket
Ticket received
Thank you. A client advisor will respond within one business day to care@aachilondon.com routes.
Phone: +44 7405 421383 · care@aachilondon.com
Welcome to Aachi London Client Care. How may we assist you today?
I would like to track my Aurelia bag.
Certainly. Use Delivery & Tracking with your order ID, or share it here and we will look it up.
Hours: Mon–Fri 10:00–18:00 GMT. Urgent order issues: call +44 7405 421383.